bdwine Privacy Policy

01 Who We Are and What This Policy Covers

This Privacy Policy applies to bdwine, an online gaming platform operating at bdwine.org and through the bdwine mobile application. When this policy refers to "bdwine", "we", "us", or "our", it means the platform and the team responsible for operating it.

This policy covers all personal data that bdwine collects when you visit the website, register an account, make a deposit, play any game on the platform, contact support, or use the bdwine app. It explains what data we collect, why we collect it, how long we keep it, and what your rights are in relation to it.

By registering a bdwine account or using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how bdwine handles personal data, you should not use the platform.

02 What Personal Data We Collect

bdwine collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from payment providers when you make a transaction. Here is a breakdown of the categories of data we collect:

Account Registration Data :

Payment and Transaction Data:

Technical and Usage Data:

bdwine does not collect sensitive personal data such as national ID numbers, passport details, or financial account numbers beyond what is strictly required for identity verification when triggered by our compliance process. Any verification documents submitted are handled securely and deleted once verification is complete.

03 Why We Collect Your Data and How We Use It

Every piece of data bdwine collects has a specific, legitimate purpose. We do not collect data speculatively or store information we have no use for. The table below outlines the main purposes for which your personal data is used:

bdwine will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent.

04 Cookies and Tracking Technologies

bdwine uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit the bdwine website or use the app.

The types of cookies bdwine uses include:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security tokens. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Used to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Store your language and display preferences so you do not have to reset them each visit.

bdwine does not use third-party advertising cookies or tracking pixels that share your data with external advertisers. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

05 How We Share Your Data

bdwine does not sell your personal data. We do not share your information with third parties for their own marketing or commercial purposes. There are, however, limited circumstances in which bdwine may share your data with trusted parties:

• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the relevant transaction data is shared with that provider solely to complete the transaction.
• Identity verification services: If your account is flagged for verification, your submitted documents may be processed by a secure third-party verification service. These providers are contractually bound to handle your data securely and only for the stated purpose.
• Legal and regulatory authorities: bdwine may be required to disclose personal data to law enforcement or regulatory bodies where legally obligated to do so. We will only disclose the minimum data required to comply with such obligations.
• Platform infrastructure providers: bdwine uses secure cloud hosting and infrastructure services. These providers process data on our behalf under strict data processing agreements and do not have independent access to your personal information.

All third parties with whom bdwine shares data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

06 Data Retention — How Long We Keep Your Data

bdwine retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a reasonable period after closure to handle any outstanding queries or disputes.
• Transaction records: Retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements.
• Identity verification documents: Deleted within 30 days of successful verification, unless retention is required by law.
• Support communications: Retained for up to two years from the date of the last interaction to allow for follow-up and quality review.
• Technical and usage logs: Retained for up to 12 months in anonymised or aggregated form for platform improvement purposes.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

07 Your Privacy Rights

As a bdwine player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the bdwine support team at [email protected]:

• Right of access: You can request a copy of the personal data bdwine holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that bdwine delete your personal data, subject to any legal retention obligations that may apply.
• Right to restrict processing: You can ask bdwine to limit how your data is used in certain circumstances, for example while a correction request is being reviewed.
• Right to data portability: You can request your personal data in a structured, machine-readable format for transfer to another service.
• Right to object: You can object to bdwine processing your data where we rely on legitimate interest as the legal basis, including for analytics and platform improvement.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

08 Security Measures We Have in Place

bdwine takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data transmitted between your device and bdwine's servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing algorithms. bdwine staff cannot view your password in plain text.
• Access to personal data within bdwine's systems is restricted to staff who need it to perform their role, and is logged for audit purposes.
• OTP (one-time password) verification is required for login and withdrawal actions, adding a second layer of security to your account.
• bdwine's infrastructure is monitored continuously for unusual activity, and automated alerts are triggered when suspicious patterns are detected.
• Regular security reviews are conducted to identify and address potential vulnerabilities before they can be exploited.

While bdwine takes every reasonable precaution, no system is completely immune to security risks. You play an important role in keeping your account secure by using a strong, unique password and keeping your registered mobile number active and accessible.

09 Children's Privacy

bdwine is strictly an adult platform. The minimum age to register and use bdwine is 18 years. bdwine does not knowingly collect personal data from anyone under the age of 18.

If bdwine becomes aware that a player under the age of 18 has registered an account, that account will be immediately closed, any balance will be returned to the payment source where possible, and all associated personal data will be deleted. If you believe a minor has registered on bdwine, please contact us immediately at [email protected].

10 Changes to This Privacy Policy

bdwine may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how your data is used, bdwine will make reasonable efforts to notify you directly via your registered contact details before the changes take effect. Your continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how bdwine handles your personal data, please contact the support team at [email protected]. We are available 24 hours a day, seven days a week.